At Whitstable Print, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information across all of our digital channels, including our website, email communications, social media pages, Google listings, and any other online services we use.
By using our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Whitstable Print is a UK-based printing company offering local and national print services.
Our contact details are:
Whitstable Print
Unit 3, Joseph Wilson Industrial Estate,
Whitstable, CT5 3PS, United Kingdom
Email: info@whitstableprint.co.uk
Phone: 01227 282805
For any questions regarding this Privacy Policy, please contact us at the details above.
2. Information We Collect
We may collect and process the following types of personal information:
Information you provide to us directly:
Name, email address, and phone number (e.g., via website forms, email, or phone enquiries)
Business details (if applicable)
Delivery and billing addresses
Payment information (processed securely via third-party payment providers – we do not store full card details)
Artwork files, images, and print specifications you upload or send us
Information collected automatically:
IP address, browser type, and device information (via website analytics and cookies)
Behavioural data, such as pages visited, time spent on our website, and links clicked
Social media interaction data (e.g., when you like, share, or comment on our posts)
Information from third-party platforms:
Publicly available information from social media channels (Facebook, Instagram, LinkedIn, etc.) when you interact with us
Information from Google services (e.g., Google Analytics, Google Reviews, or Google Ads tracking)
3. How We Use Your
Information
We use your information to:
Provide our services – processing orders, delivering print products, and managing customer accounts
Communicate with you – responding to enquiries, sending order updates, and providing customer support
Improve our services – using analytics to enhance our website and online experience
Marketing and promotions – sending you offers, updates, and news (only with your consent or where permitted by law)
Social media engagement – responding to comments, messages, and reviews across our social channels
Legal compliance – meeting legal, tax, and regulatory obligations
We will never sell your information to third parties.
4. Marketing & Communication
We may contact you by email, phone, or through social media to inform you about new products, offers, or news relevant to Whitstable Print.
You can opt out at any time by:
Clicking “unsubscribe” in our emails
Adjusting your social media settings
Contacting us directly at [Insert email address]
5. Cookies & Tracking
Our website uses cookies and tracking technologies (such as Google Analytics and Facebook Pixel) to improve performance, analyse visitor behaviour, and run targeted advertising.
You can manage or disable cookies through your browser settings, but please note some website features may not function properly without them.
For more details, please see our Cookie Policy (if you have one – or I can write one for you).
6. Sharing Your Information
We may share your information with:
Service providers – e.g., delivery couriers, payment processors, or trusted suppliers assisting with your order
Digital partners – such as Google, Facebook, or email marketing services, but only for essential business or marketing purposes
Legal authorities – if required to comply with legal or regulatory obligations
We only share the minimum information necessary and ensure all partners handle your data securely.
7. How We Store & Protect
Your Data
Your personal data is stored securely on password-protected systems.
We take reasonable steps to protect it from loss, misuse, or unauthorised access.
We only keep your information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
Access the personal data we hold about you
Request corrections if your information is inaccurate
Request deletion of your personal data (where applicable)
Object to marketing communications
Withdraw consent (where we rely on consent for processing)
To exercise any of these rights, contact us at info@whistableprint.co.uk
9. Social Media & Third-Party Links
When you engage with us via Facebook, Instagram, LinkedIn, or other social media platforms, please remember that your information is also subject to those platforms’ privacy policies.
Our website may include links to third-party websites – we are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Whitstable Print
Unit 3, Joseph Wilson Industrial Estate,
Whitstable, CT5 3PS, United Kingdom
Email: info@whitstableprint.co.uk
Phone: 01227 282805
